Frequently asked questions

Where is your shop located?


Our shop is currently located online as we work towards opening a storefront location. We are open 24/7 online, so feel free to place your orders at anytime day or night. If you have immediate questions our chat is available Monday through Friday 9 to 5 EST (Eastern Standard Time) America/New York Time. Be sure to sign up for our newsletter to stay up-to-date on the latest changes. If you have any further questions or inquiries please feel free to reach out to us by email at hamynbirds@gmail.com Please also feel free to send us suggestions, business inquiries and comments to our mobile mailbox P.O. Box 16798 Savannah, Georgia 31416




Do you deliver locally?


Unfortunately, we do not offer any local delivery other than shipping services by mail through our local postal office. We don't anticipate this to be available in the future but if we expand on that option, we will send out newsletters about the changes and updates. If you have any further inquiries please email us at hamynbirds@gmail.com




When will my order ship and when will I receive my order?


Our processing times will vary based on the size of your order, but our standard time is 3 to 5 business days. Your shipping selection will determine shipping times, tracking information will be provided with each order. Please note the postal office operates Mon - Fri during normal business hours. If you have any further inquiries please email us at hamynbirds@gmail.com




What is your refund policy?


All of our products are perishable items, so for any reason there is ever an issue with your order, please reach out to us for assistance. We will replace the item or issue a one time store credit. Please retain the item to send back for our inventory stock. If you have any further inquiries please email us at hamynbirds@gmail.com




Do you offer wholesale services?


We would be happy to discuss wholesale pricing and services, please reach out to us by filling out the contact form https://www.thehamynbirds.com/contact or send us an email hamynbirds@gmail.com.




Do you ship internationally?


Yes, Hamynbird's Candle Boutique ships internationally. Upon checkout you will have the option to choose international shipping. If you have any questions or concerns please reach out to us by email hamynbirds@gmail.com. Please also feel free to send us suggestions, business inquiries and comments to our mobile mailbox P.O. Box 16798 Savannah, Georgia 31416




What is the best way to contact your shop?


The best way to reach out to us would be through our contact form or by sending an email directly to hamynbirds@gmail.com. Please allow us up to 72 hours to reply, during our normal business hours Monday-Friday 9 to 5. Please allow 1 to 3 days for business inquiries. All press and media inquiries please fill out our contact form by clicking here. Please also feel free to send us suggestions, business inquiries and comments to our mobile mailbox P.O. Box 16798 Savannah, Georgia 31416




Do you make personalized and custom orders?


Please reach out to us to inquire about this option. If you have any further inquiries please email us at hamynbirds@gmail.com. Please also feel free to send us suggestions, business inquiries and comments to our mobile mailbox P.O. Box 16798 Savannah, Georgia 31416




What forms of payment do you accept?


We accept Paypal, Square, Debit, Visa, Mastercard, Amex, Discover & Amazon Pay. We do not accept checks or cash as payment. All payments must be made online, by phone or in-person with one of the mentioned forms of payment. If you have any further inquiries please email us at hamynbirds@gmail.com. Please also feel free to send us suggestions, business inquiries and comments to our mobile mailbox P.O. Box 16798 Savannah, Georgia 31416




Do you offer gift wrapping?


We do offer gift wrapping for a small fee, please check our shop for gift options. If you have any further inquiries please email us at hamynbirds@gmail.com. Please also feel free to send us suggestions, business inquiries and comments to our mobile mailbox P.O. Box 16798 Savannah, Georgia 31416